Orders placed before 15:00 on workdays will be send out on the same day.
The Netherlands ± 2 business days.
Belgium & Germany ± 3/5 business days.
UK ± 5/10 business days.
Europe ± 5/10 business days.
World ± 8/15 business days.
We hope that you love your Juulry. If you are not content with your Juulry you can of course return your order and get your money refunded or exchange (read info below). You have 30 days to return your item.
An article bought on sale can not be exchanged or returned.
The return of an article is only possible when the article:
-first send us a mail with the reason you want to return it.
-is in undamaged state,
-is not worn and/or used,
-includes the original packaging. Juulry reserves the right to refuse returned items.
The shipping cost are the customers expense.
Send your package to the following address:
Tweede j van Campenstraat 1 1073 XN Amsterdam the Netherlands
Please include a note in your return package with your name, reason of return and bank details so we can refund your order.
For exchange you can return the order and can order the right product on our website. We refund the money after we received the return within 14 business days.
Standard and Free Shipping
Juulry is not responsible for missing or lost parcels send with standard shipping (€1,95 for the Netherlands and € 3,50 for the rest of the world ).
Insured Shipping with Track and Trace
Insured shipping is available for all countries at an additional cost:
Netherlands = €5,50
Belgium and Germany = €8,00
United Kingdom = €12,00
Additional EU countries = €15,50
Rest of the World = €24,95
If an item is sold out at the moment it will state "back soon" on our website. This item will be restocked as soon as it arrives from one of our Factories.
For any other question please send a mail to firstname.lastname@example.org